Terms and Conditions
Returns and Refunds Policy
Thank you for shopping at Trespass VR!
If you are not entirely satisfied with your purchase, we're here to help.
Our physical products can be returned within 14 days of receiving the product, if they were purchased stand-alone and not as part of a package bundle.
Before you return a product, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product was not purchased in a bundle package
Send the product with its original packing to:
12030 Donner Pass Road, Ste 1-201
Truckee, CA, USA
96161
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from the Trespass VR Store.
Damaged items
If you received a damaged physical product, please notify us immediately for assistance.
Sale items
Physical Sale items can be refunded.
Digital products
We do not issue refunds for digital products once the order is confirmed and the product (license key) is sent. We recommend contacting us for assistance if you experience any issues receiving or using your license key, or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
